Seller Support Executive

Job Title: Seller Support Executive

Job Type: Full Time

Job Description

  • The Seller Support Executive demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Instagram Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Basic Qualifications

    • Education: 10+2 is mandatory.
    • Must have knowledge of using “Instagram Application”; preferred to know how sellers / resellers post their products on Instagram.
    • Excellent written and verbal communication in English.
    • Shifts: The job involves working in a day time environment.
    • Weekly Off: one- consecutive day off (it is a 6-day working week with 1 consecutive day off.
    • During the first four months (Training & Transition) no unplanned leaves are allowed.
    • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
    • Home environment free from background noise where you can connect to the internet and work on your deliverables.
    • Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
    • Should have access to mobile phone at all times from a reliable provider.
    • Should have power back up in case of power shut down.
    • Candidates who are based in HYDERABAD / SECUNDERABAD should only apply:

Preferred Qualifications

    • Experience within a customer service environment preferred. Desire to expand skills into new areas.
    • Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
    • Committed seller advocate, drive process & tool improvements.
    • Enthusiasm and strong self-motivation.
    • Strong prioritization and time management skills, with a high degree of flexibility.
    • Embrace constant change with flexibility and good grace.
    • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
    • Demonstrates effective communication, composure, and professional attitude
    • Exemplary performance record, particularly with regard to quality & productivity
    • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.